Citizen Charter

ABOUT RKDF MEDICAL COLLEGE HOSPITAL AND RESEARCH CENTER

 RKDF group of institutions, managed by RKDF Education Society, is one of the largest organizations in the field of education in the state of Madhya Pradesh. RKDF Medical College Hospital and Research Centre is one of the most prestigious institute of the group. The management is committed to bring up state-of-the-art ultramodern facilities for imparting medical education and undertaking clinical care of patients.
      The medical college and hospital are located in a self supported, well laid out campus on NH-12, Hoshangabad road within the city of Bhopal and is easily accessible from all parts of the city including railway station, bus terminus and airport.



MISSION

The institute’s mission is to provide outstanding and affordable medical care in a patient friendly environment and in a spirit of compassion to all, regardless of race, caste, religion etc. RKDF Medical College Hospital and Research Centre under RKDF Education Society is a non-profit organization dedicated to establishing a center of excellence in health care and improving the well-being of the community.



LOCATION

NH-12, Behind Vrindavan Garden,
Hoshangabad Road, Jatkhedi, Bhopal (M.P.)

CONTACT US

Feel free to contact us for further information:

RKDF MEDICAL COLLEGE HOSPITAL AND RESEARCH CENTER
NH-12, Behind Vrindavan Garden,
Hoshangabad Road, Jatkhedi, Bhopal (M.P.)
Pin:- 462026
Phone: 0755-6710300

Dean :Dr. S. Javadekar (0755-6710300 )
Medical Superintendent: Dr. Sugriv Singh Kushwah (0755-6710300)

Email: rkdfmedical2012@gmail.com
Visit us at: www.rkdfmedicalcollege.org



IMPORTANT TELEPHONE NUMBER

24 Hrs. Helpline No. – 0755-6710300

Appointment Help Desk – 0755-6710300



ENQUIRIES

Location guide map is available and directional signboards are fixed in each floor.
Enquiries counter exist at the reception (ambulatory entrance and main entrance)
Telephone nos of central enquiry – 0755-6710300
Public Relation department helps the patient at the OPD entrance.



CASUALTY AND EMERGENCY SERVICES:

The Government of Madhya Pradesh(M.P.) has introduced 108 Emergency Services  for all medical and trauma cases. 108 is a toll free emergency number that could be dialled for any emergency

There are 20 beds in the emergency room.
Casualty Medical officer and resident Doctors are available on 24×7 basis.
Specialist Consultants are available on call round the clock in all specialties.
Emergency Cases are attended promptly. In serious cases, priority is given to treatment/ management than paper work like registration and medico-legal cases. The decision rests with the treating doctor.
All the items required are made available during mass casualties.



AMBULANCE SERVICES

The hospital has a fleet of 2 ambulances.
A team of trained and dedicated medical professionals, Nursing personnel and trained drivers are always ready to handle all eventualities round the clock.
The Ambulance services are available for transportation of patients from RKDF MEDICAL COLLEGE HOSPITAL & RESEARCH CENTER or to RKDF MEDICAL COLLEGE HOSPITAL & RESEARCH CENTER.
This facility is available on 24×7 basis.



OUTPATIENT DEPARTMENTS:

Timings: 9:00a.m. to 2:00p.m. Monday to Friday and Saturday 9 a.m. to 12 p.m.
Every outpatient seeking treatment at the hospital is registered prior to the consultation.
A case sheet is generated electronically for recording history, symptoms, diagnosis and treatment being provided.
For every new patient a Unique MRD number will be generated.

REGISTRATION For the convenience of the public, registration for all the departments is centralised and done at - Ground floor (OPD Block).
HOW TO REGISTER ? The registration process is computerised. You will be asked exact name, age, address and other details at the registration counter.



SPECIALITY DEPARTMENTS :

» PHARMACOLOGY
» PATHOLOGY
» MICROBIOLOGY
» FORENSIC MEDICINE 
» COMMUNITY MEDICINE 
» CT SCAN 
» GENERAL MEDICINE
» PAEDIATRICS
» ANATOMEY
» PHYSIOLOGY
» BIOCHEMISTRY
» DERMATOLOGY
» PSYCHIATRY
»TB & CHEST
» GENERAL SURGERY 
» ORTHOPAEDICS
» OTO-RHINO-LARYNGOLOGY
» OPHTHALMOLOGY
» OBSTETRICS & GYNAECOLOGY 
» ANAESTHESIOLOGY
» RADIO-DIAGNOSIS



CLINICAL FACILITIES :

» 5 Modern Operation Theatres
» 2 well equipped modern ICU’S
» 24 hour Casualty
» 24 hour CT Scan
» ECG,Echo & TMT
» Blood Bank
» X-ray and USG 
» Auto-analyzers for simultaneous measurement
» Emergency Ambulance Available
» Computerized treadmill testing (stress testing)
» Broncoscopy
» Colposcopy
» Endoscope Procedures
» Laparoscopic System
» Sophisticated Laboratory Services
» 2-D echo, colour Doppler and diagnostic ultrasound
» Pulmonary function laboratory and allergy testing
» Renowned medical consultants available


COLLECTION OF SPECIMENS

On 24×7 basis.
Reliability and promptness of laboratory results is ensured as tests are done by automatic analyzer.
Reports are made available within the shortest possible time, which will be specified.



CATEGORY OF ACCOMMODATION.

As of now having 300 beds in General Ward. General ward features separate male ward & female ward in all clinical departments.



MEDICINES & CONSUMABLES:

Medicines and surgical consumables required for the treatment are provided free of cost to poor patients. A general pharmacy is located in the hospital premises which functions 24*7.



HOUSEKEEPING & LINEN:

Hospital provides linen to wear for all admitted patients. In case of any difficulty you may contact the sister in charge of the floor.



FOOD SERVICES

Diet :
The hospital dietary department provides all meals for the patient. The Dietitian plans the diet based on the therapeutic needs. Our kitchen is well equipped to serve good balanced vegetarian meals. Dietician takes rounds of all patients and in consultation with treating physician and advice the therapeutic and nontherapeutic diet.

Canteen :
RKDF MEDICAL COLLEGE HOSPITAL & RESEARCH CENTER provides with canteen for visitors as well as for Staff.

Attendant :
Patients require rest and we do our best to provide patients with a quiet, peaceful and tranquil environment .In order to achieve this we restrict the number of Attendants. Our infrastructure can support only one attendant per patient, but this may vary according to the category of the patient. Female by standers is a must for female patients.



OTHER SERVICES & FACILITIES:

Wheel Chairs and stretchers are available on request at any point.
Lifts and Ramps are available for access to higher floors.
There is a stand-by generator to cater to emergency services in case of breakdown of electricity. Adequate drinking water and toilet facilities are available.



GENERAL INFORMATION

Medico legal cases:
On admission of a medico legal case, the hospital has to mandatorily honor the rules of the Indian Govt and informs the local police authorities.

Death Certificate:
If a patient expires in the hospital, a death certificate is issued to the family by the hospital to carry the body. The hospital sends the Death registration form & Medical Certificate of cause of death to the Bhopal Muncipal Corporation, Bhopal. The family has to collect the final Death Certificate from the Corporation office.

Birth certificate
Parents of the newborn will be issued birth certificates from the hospital as soon as they fill up the Birth report form for registration.



COMPREHENSIVE HEALTH CHECK UP

RKDF MEDICAL COLLEGE HOSPITAL & RESEARCH CENTER have developed special health checkup programs that consist of detailed medical assessment and counseling on health awareness.

Medical Sciences
COMPLAINTS AND GRIEVANCES:
There will be occasions when our services will not be up to your expectations.
Please do not hesitate to register your complaint. It will only help us serve you better.
There is a redressal forum that function in association with the Quality & Standards Dept to attend to all grievances.



GENERAL INSTRUCTIONS

Smoking
RKDF MEDICAL COLLEGE HOSPITAL & RESEARCH CENTER is a “No smoking zone”. Patients and their attendants are strictly prohibited from smoking in the hospital premises.

Silence:
Silence is essential in a hospital. Even minor noises can disturb people who are not feeling well. Visitors are requested to speak softly and avoid unnecessary noise. Attendants are advised to keep down the volume on their television sets. Patient’s relatives are advised not to crowd the area outside the patient rooms. Hospital staff is under instruction to take necessary steps to prevent noise and crowding.

Parking:
Please ensure that vehicles are not parked in” No parking area” and they do not hinder emergency cases from immediate and quick access to the emergency department.



RKDF MEDICAL COLLEGE HOSPITAL & RESEARCH CENTER

Continues to provide dedicated patient care and endeavors to improve its services on a constant ongoing basis.

We strive to provide:
Total devotion to providing efficient and reliable patient care services;
Total dedication to understanding and fulfilling patient’s need;
Motivating the patient for helping themselves as well as the Institute to serve them better;
Total commitment to providing challenging and rewarding career for every employee;
Periodic & regular monitoring of functioning.